Refund policy

Smoke Fiends Return & Refund Policy

Company Address: 4031 N Pecos Rd, Suite 100, Las Vegas, NV, 89115

We Got You, Fiend Friend

We are all about keeping your air clean and your vibes fresh. If something is not right with your order, do not stress. We have your back.

What Can Be Returned?

  • 30-Day Window: You have 30 days from delivery to send your Smoke Fiends gear back.

  • Condition Check: Items must be unused, undamaged, and in their original packaging.

No Returns on Used Filters (For Health & Safety)

For obvious reasons, we cannot take back any used or opened filters. This keeps things safe, clean, and hygienic for all our fiends.

Domestic Returns (U.S. Orders)

  1. Email support@smokefiends.com with your order number and reason for return.

  2. We will send you a prepaid return label when applicable.

  3. Ship it back using the label and keep your receipt handy until we process it.

  4. Refund or exchange? Your choice. We process refunds back to the original payment method within 5 to 7 business days after inspection.

International Returns (Outside the U.S.)

  • International customers are responsible for return shipping costs unless your item arrived defective or damaged.

  • The same rules apply: 30 days, unused, original packaging.

  • Email support@smokefiends.com before sending your package so we can make sure it gets back to us safely.

Refunds

  • Processing Time: Usually 5 to 7 business days once we have your returned item checked in.

  • Partial Refunds: If your item is not in its original condition, we may issue a partial refund. We will notify you first.

  • Shipping Fees: Original shipping costs are non-refundable unless it is our error.

Late or Missing Refunds

  • First, check your bank account again, as sometimes it posts late.

  • Next, call your credit card company since it can take some time before your refund officially posts.

  • Then, check with your bank as processing often takes a few business days.

  • Still no luck? Email us at support@smokefiends.com, and we will help track it down.

Exchanges

  • Got the wrong Fiend or received something defective? We offer free exchanges within 30 days of delivery for items of equal value.

  • Email support@smokefiends.com, and we will get you hooked up with the right gear.

Damaged or Defective Items

  • If your Smoke Fiend shows up damaged, email us within 7 days of delivery.

  • Include photos of the damage so we can get you a replacement as quickly as possible.

Policy Changes

Smoke Fiends may update this policy as needed to keep things fair and fresh. Any changes will be posted here, so check back if you are into that sort of thing.

Questions?

Need help or just want to tell us how awesome your Smoke Fiend is? Contact us at support@smokefiends.com.